At Nirvana Insurance, we are committed to delivering an exceptional Claims experience to our customers. In 2024, we made significant advancements to fulfill this commitment, which we will be building upon in 2025.
By combining cutting-edge telematics technology with the expertise of in-house Claims professionals specializing in trucking, we’ve turned the Nirvana Claims experience into the highest level of service and the fastest resolution times in the industry.
Read more about the enhancements we’ve made:
APD and Cargo Claims fully managed in-house across 45 states
We’re proud to announce that our in-house team now manages and adjusts* Auto Physical Damage (APD) and Cargo claims in 45 states (stay tuned—we’re expanding to New York, California, and Georgia soon)! With decades of experience in transportation and trucking, our dedicated in-house team ensures that the vast majority of claims reported to Nirvana are handled quickly and efficiently with a guaranteed response within 48 business hours. This improvement has resulted in resolution times that are 5x faster!
*Note: At this time, this service is available for MS Transverse and Sirius Point paper only.
Expert oversight for every Claim
Even when claims are adjusted by NARS (a third-party adjuster), such as in New York, California, Georgia, or in cases involving severe bodily injury, our in-house Claims team remains fully engaged. We oversee the entire process to ensure fair and fast resolutions, providing the care and commitment you’ve come to expect from Nirvana.
Three easy ways to report Claims
We’ve streamlined the claims reporting process to make it as convenient as possible. Claims can now be reported in three ways:
- Online: safety.nirvanatech.com (the fastest method, cutting reporting time in half!)
- By email: reportaclaim@nirvanatech.com
- By phone: 1-888-383-8614
Prompt reporting through any of these methods ensures the best service and experience for you when processing your claims.
Download: Accident kit
Proactive Claims status updates
To keep customers informed, we now provide weekly email updates (sent straight to your email inbox) on the status of any of your open claims. Additionally, both you and your agent can check claim statuses at any time via the Safety Intelligence Platform or by phone–our in-house Claims experts are ready to help at any time.
Plans for Claims in 2025
Building on the enhancements we made in 2024, we have even bigger plans for adding value for Nirvana customers through the Claims experience in 2025. Thank you for trusting Nirvana Insurance as your partner—we’re excited to continue raising the bar for Claims services in the months to come!
At Nirvana Insurance, we are committed to delivering an exceptional Claims experience to our customers. In 2024, we made significant advancements to fulfill this commitment, which we will be building upon in 2025.
By combining cutting-edge telematics technology with the expertise of in-house Claims professionals specializing in trucking, we’ve turned the Nirvana Claims experience into the highest level of service and the fastest resolution times in the industry.
Read more about the enhancements we’ve made:
APD and Cargo Claims fully managed in-house across 45 states
We’re proud to announce that our in-house team now manages and adjusts* Auto Physical Damage (APD) and Cargo claims in 45 states (stay tuned—we’re expanding to New York, California, and Georgia soon)! With decades of experience in transportation and trucking, our dedicated in-house team ensures that the vast majority of claims reported to Nirvana are handled quickly and efficiently with a guaranteed response within 48 business hours. This improvement has resulted in resolution times that are 5x faster!
*Note: At this time, this service is available for MS Transverse and Sirius Point paper only.
Expert oversight for every Claim
Even when claims are adjusted by NARS (a third-party adjuster), such as in New York, California, Georgia, or in cases involving severe bodily injury, our in-house Claims team remains fully engaged. We oversee the entire process to ensure fair and fast resolutions, providing the care and commitment you’ve come to expect from Nirvana.
Three easy ways to report Claims
We’ve streamlined the claims reporting process to make it as convenient as possible. Claims can now be reported in three ways:
- Online: safety.nirvanatech.com (the fastest method, cutting reporting time in half!)
- By email: reportaclaim@nirvanatech.com
- By phone: 1-888-383-8614
Prompt reporting through any of these methods ensures the best service and experience for you when processing your claims.
Download: Accident kit
Proactive Claims status updates
To keep customers informed, we now provide weekly email updates (sent straight to your email inbox) on the status of any of your open claims. Additionally, both you and your agent can check claim statuses at any time via the Safety Intelligence Platform or by phone–our in-house Claims experts are ready to help at any time.
Plans for Claims in 2025
Building on the enhancements we made in 2024, we have even bigger plans for adding value for Nirvana customers through the Claims experience in 2025. Thank you for trusting Nirvana Insurance as your partner—we’re excited to continue raising the bar for Claims services in the months to come!
